Returns & Exchanges
At Sereia, your satisfaction is our priority.
We offer a 30-day window for returns and exchanges, starting from the day your order is delivered or picked up.
For customers in the U.S. – returns and exchanges are free.
For Canada and Australia – a $20 return shipping fee applies.
For the EU, UK, and all other countries – a $20 return shipping fee applies.
Please note that original shipping fees are non-refundable.
To be eligible for a return:
- Products must be in their original, unused condition, showing no signs of wear or damage.
- Returns sent by mail must include all original packaging, such as tags, boxes, and pouches.
- Items that are part of a set must be returned as a complete set. Individual pieces cannot be returned separately for a refund, store credit, or exchange.
Please note the following items are non-returnable:
- Personalized items, including engraved or monogrammed products
- Earrings that have been used for piercings during an appointment
- Gift cards
- Final Sale Products
Online Purchases
If you made your purchase on sereiaofficial.com, you can choose to return your items either online or at one of our retail locations.
In-Store & Buy Online, Pickup In-Store Purchases
For orders collected in-store, returns must be processed in-store. Please bring your order confirmation email, order card, or gift receipt when you visit. If you are unable to visit one of our retail locations, please reach out to us at Hello@sereiaofficial.com for assistance.
From AUSTRALIA AND CANADA - 20$
From the EU, UK and Other International Countries - 20$
At Sereia, we strive to ensure your satisfaction with every piece. Please review our return and exchange guidelines to determine if your purchase is eligible.
We offer returns and exchanges within 30 days of the delivery or pickup date.
Exchanges within the U.S. are free of charge.
Exchanges from all other countries are subject to a $20 fee.
Returns from Canada, and Australia are subject to a $20 return shipping fee.
Returns from the UK, EU, and all other international locations incur a $20 return shipping fee.
Please note that original shipping fees are non-refundable.
Eligibility for Return:
- Items must be returned in their original, unworn condition, free from any signs of wear or damage.
- All original packaging, including tags, box, and pouch, must accompany the returned item.
- If your purchase was part of a set, the entire set must be returned; individual pieces from sets are not eligible for refund, store credit, or exchange.
Non-Returnable Items:
- Personalized items, including engraved and monogrammed pieces
- Gift Cards
- Jewelry Care Kits
- Final Sale Products
For assistance or to initiate a return, please reach out to us at Hello@sereiaofficial.com.
Returning an Item Online
Once your return arrives at our warehouse, it will be handled within 7 business days. After processing, we’ll notify you via email to confirm that your refund has been issued.
If you’ve accidentally returned the wrong item or an item that is not from the Sereia brand, please make sure to send back the correct one as soon as possible. Unfortunately, in such cases, we will need to charge you for the return shipping costs, as outlined in our FAQs above. To process the correct return, these charges will be applied again.
