Product Care
Caring for Your Sereia Jewelry
Your Sereia jewelry is crafted from 18K Gold over brass, luminous pearls, and vibrant semi-precious stones—designed to shine for years. Follow these simple steps to keep your pieces in pristine condition:
1. Proper Storage
- Store jewelry separately in a soft pouch or lined box to prevent scratches.
- Keep away from moisture and humidity to avoid tarnishing.
- Protect from direct sunlight to preserve color and luster.
2. Gentle Cleaning
- 18K Gold Over Brass: Wipe with a soft cloth; clean with mild soap and lukewarm water. Avoid paper towels.
- Pearls: Gently wipe after wear; avoid chemicals and ultrasonic cleaners. Restring frequently worn pearls every few years.
- Semi-Precious Stones: Clean with a soft brush and mild soap. Porous stones like turquoise require extra care to prevent discoloration.
3. Wearing with Care
- Last On, First Off: Apply makeup, perfume, and lotions before wearing your jewelry.
- Remove During Activities: Take off before swimming, exercising, or using household cleaners.
- Avoid Heat & Chemicals: Extreme temperatures and harsh substances can damage stones and metals.
By following these steps, your Sereia jewelry will stay as radiant as the day you got it.
Sereia Warranty
At Sereia, we take pride in the quality of our craftsmanship.
That’s why we offer a comprehensive 1-year warranty from the date of
purchase. If there’s any damage to the material or workmanship of your jewelry,
we’ve got you covered.
Our pieces are handcrafted by leading experts in the jewelry
industry, using responsibly sourced materials and designed to last. While we’re
confident in the durability of our jewelry, please note that the warranty does
not cover lost items, normal wear and tear (e.g., minor scratches, bent rings,
or broken chains), improper use or storage, or any modifications made by third
parties outside of Sereia.
To submit a warranty claim, select your region:
- United Kingdom
- Australia
- Canada and the Rest of the World
Important Information
If your warranty claim is approved, we will replace the item or, if it is no
longer available, issue store credit equivalent to the original purchase price.
Refunds are not provided for warranty claims.
To help us improve our products, defective pieces must be sent back
to us for inspection and quality auditing.
Please note that items purchased through third-party vendors
(outside Sereiaofficial.com or Sereia’s authorized stores) are not covered
under our warranty. For these, contact the original point of purchase.
Additionally, any work done on our products by external jewelers, such as
resizing or repairs, will void the warranty if a defect arises as a result.
