Frequently Asked
How to Measure Your Finger Circumference ?
Take a thin piece of paper or string that’s long enough to wrap around your finger comfortably.
Wrap it around the finger you plan to wear the ring on, ensuring it fits snugly but isn’t too tight.
Mark the spot where the paper or string overlaps to form a complete circle around your finger.
Lay the paper or string flat and measure the length from one end to the marked point using a ruler in millimeters or inches.
This measurement represents your finger’s circumference.
YES
The packaging for Sereia jewelry was meticulously crafted with both elegance and sustainability in mind, and much of it is handmade to ensure exceptional quality. Designed to offer more than just a first impression, this luxurious storage box serves as a lasting keepsake, perfect for safeguarding your jewelry at home or on the go, even on a day at the beach.
The box itself is made from 80% recycled materials, reflecting our commitment to eco-friendly practices without compromising on style. Inside, you'll find a plush velvet case that cradles each piece of jewelry, providing a soft, protective environment that prevents scratches and ensures your treasures remain pristine. This thoughtful, hand-finished design combines luxury with practicality, offering a beautiful and sustainable way to store and transport your Sereia jewelry.
Every Sereia product arrives with a complete packaging set, including a luxurious box and a velvet pouch, ensuring your jewelry is beautifully presented and well-protected.
Sereia Warranty
At Sereia, we take pride in the quality of our craftsmanship.
That’s why we offer a comprehensive 1-year warranty from the date of
purchase. If there’s any damage to the material or workmanship of your jewelry,
we’ve got you covered.
Our pieces are handcrafted by leading experts in the jewelry
industry, using responsibly sourced materials and designed to last. While we’re
confident in the durability of our jewelry, please note that the warranty does
not cover lost items, normal wear and tear (e.g., minor scratches, bent rings,
or broken chains), improper use or storage, or any modifications made by third
parties outside of Sereia.
To submit a warranty claim, select your region:
- United Kingdom
- Australia
- Canada and the Rest of the World
Important Information
If your warranty claim is approved, we will replace the item or, if it is no
longer available, issue store credit equivalent to the original purchase price.
Refunds are not provided for warranty claims.
To help us improve our products, defective pieces must be sent back
to us for inspection and quality auditing.
Please note that items purchased through third-party vendors
(outside Sereiaofficial.com or Sereia’s authorized stores) are not covered
under our warranty. For these, contact the original point of purchase.
Additionally, any work done on our products by external jewelers, such as
resizing or repairs, will void the warranty if a defect arises as a result.
Have an Account?
Awesome! Just log in to your Sereia account and head over to
"My Orders" to check the status of your purchase. Once your order is
packed and ready for shipping, we’ll send you a tracking number via email so
you can monitor its journey as it makes its way to you.
Don’t Have an Account?
No problem! You can still create an account using the same email
address you used for your purchase, and your order details will automatically
appear under "My Orders." Once your order is packed, you’ll receive a
tracking number via email. After the courier picks up your package and scans it
into their system, you’ll be able to track its progress. Please note this may
take a few hours, and if your order was packed over the weekend, tracking
updates will appear on the next business day.
Order Status
Processing:
Your order is being prepared by our team. If all items are in stock, processing typically takes 3-4 business days.
Shipped:
Great news! Your order has been packed and is on its way to you. Please note that tracking information may take some time to be updated in the courier’s system.
At Sereia, your satisfaction is our priority. Below are the details for returning your purchase, if necessary. We offer a 30-day return window for customers in the US, Canada, Australia, with a $20 return shipping fee.
For the EU, UK and all other countries, a $30 return shipping fee will apply. Shipping fees remain non-refundable, and the 30-day return period begins from the date your order is delivered or picked up.
To be eligible for a return:
- Products must be in their original, unused condition, showing no signs of wear or damage.
- Returns sent by mail must include all original packaging, such as tags, boxes, and pouches.
- Items that are part of a set must be returned as a complete set. Individual pieces cannot be returned separately for a refund, store credit, or exchange.
Please note the following items are non-returnable:
- Personalized items, including engraved or monogrammed products
- Earrings that have been used for piercings during an appointment
- Gift cards
- Final Sale Products
Online Purchases
If you made your purchase on sereiaofficial.com, you can choose to return your items either online or at one of our retail locations.
In-Store & Buy Online, Pickup In-Store Purchases
For orders collected in-store, returns must be processed in-store. Please bring your order confirmation email, order card, or gift receipt when you visit. If you are unable to visit one of our retail locations, please reach out to us at Hello@sereiaofficial.com for assistance.
What is the Exchange Policy?
At Sereia, we strive to ensure your satisfaction with every piece. Please review our return guidelines to determine if your purchase is eligible for a return. We offer returns within 30 days for all of our customers.
Please note that shipping fees are non-refundable. Returns from the US, Australia, and Canada are subject to a $20 fee, while returns from the UK, EU, and all other international locations incur a $30 fee. The return period begins on the date your order is delivered or picked up.
Eligibility for Return:
- Items must be returned in their original, unworn condition, free from any signs of wear or damage.
- All original packaging, including tags, box, and pouch, must accompany the returned item.
- If your purchase was part of a set, the entire set must be returned; individual pieces from sets are not eligible for refund, store credit, or exchange.
Non-Returnable Items:
- Personalized items, including engraved and monogrammed pieces
- Gift Cards
- Jewelry Care Kits
- Final Sale Products
For assistance or to initiate a return, please reach out to us at Hello@sereiaofficial.com.
